INIU's Voluntary Recall Notice for Specific Batches BI-B41 10,000mAh Power Banks in the U.S.
At INIU, consumer safety and product integrity are our highest priorities.
Through our enhanced quality assurance protocols, we identified a potential issue with specific battery cells used in limited batches of our BI-B41 power bank. In cooperation with the U.S. Consumer Product Safety Commission (CPSC), we have voluntarily decided to recall specific batches of the INIU 10,000mAh Portable Power Bank (Model BI-B41) that have been identified as potentially presenting a safety risk.
The affected products include the INIU 10000mAh 5V/3A Power Bank (Model BI-B41) in Black and Blue, which were sold exclusively on Amazon USA between August 2021 and April 2022. This recall is limited only to units bearing the following serial numbers: “000G21”, “000H21”, “000I21”, and “000L21”. All other INIU power banks and models are completely unaffected and remain safe for regular use.
What You Should Do
Step 1: Verify Whether Your Power Bank Is Affected
The affected products are INIU 10000mAh 5V/3A Power Bank(Model BI-B41) in Black and Blue, sold exclusively on Amazon USA between August 2021 and April 2022. The units involved are limited to those with specific serial numbers (SN): “000G21”, “000H21”, “000I21”, and “000L21”.
If you cannot find your serial number (SN), you can find instructions in the FAQ section at the bottom of this page.
Still unsure? Use this quick guide:
| Your Product Situation | What to Do |
| Model is NOT BI-B41 |
Use with confidence
|
| Color is Red or Orange |
Use with confidence |
| Purchased outside of Amazon USA |
Use with confidence |
| Serial Number ends with "25", "24", "23", "22", "20", “19”, “18”, or “17” |
Use with confidence |
| Model is BI-B41 in Black or Blue, and was purchased on Amazon USA between Aug 2021 and Apr 2022, and with Serial Number： "000G21","000H21","000I21","000L21". |
STOP USING IT. |
Step 2: Submit Your Recall Request
If your product is affected based on the guide above, please follow these steps:
① Stop using the power bank immediately.
Please stop using the power bank and retain the product until you receive confirmation from INIU that it qualifies for the recall program.
② Submit your recall request via our dedicated recall page.
Click the "Submit a Recall Claim" below to be redirected to our dedicated recall page, where you can fill out and submit your recall request. Upon successful submission, you will receive an email confirmation. Our team will review your case and notify you of the review result in about 15 business days. If your product is confirmed to meet the recall criteria, we will promptly process your refund or gift card.
Step 3: Responsibly Dispose Of Your Confirmed Power Bank
After you have received confirmation from INIU and your refund or gift card has been issued, please proceed with the safe disposal of the power bank.
Important Safety Notice: Recalled lithium-ion batteries require special handling and must not be disposed of in regular trash or recycling bins.
It is recommended to contact your local Household Hazardous Waste (HHW) collection center for professional disposal. Please confirm with the facility in advance whether they accept lithium-ion battery-powered devices from recall programs. If it does not, contact your municipality for further guidance.
You can also refer to the disposal instructions of the U.S. Environmental Protection Agency (EPA) for more guidance on safe handling.
Frequently Asked Questions
We are conducting a voluntary recall as a precautionary measure. It has come to our attention that a limited number of BI-B41 power banks from certain batches may pose a potential overheating risk. Your safety is our top priority, and we are taking this proactive step to ensure your complete peace of mind.
Here's a quick guide for you:
| Your Product Situation | What to Do |
| Model is NOT BI-B41 |
Use with confidence
|
| Color is Red or Orange |
Use with confidence |
| Purchased outside of Amazon USA |
Use with confidence |
| Serial Number ends with "25", "24", "23", "22", "20", “19”, “18”, or “17” |
Use with confidence |
| Model is BI-B41 in Black or Blue, and was purchased on Amazon USA between Aug 2021 and Apr 2022, and with Serial Number： "000G21","000H21","000I21","000L21". |
STOP USING IT. |
If you purchased the product between August 2021 and April 2022, please submit a recall request and upload your proof of purchase. Our team will then verify your eligibility based on the information you provide.
1. Discontinue use immediately.
2. Submit a recall claim form on our website to initiate the refund process.
3. After receiving confirmation from INIU that your product meets the recall criteria, safely dispose of the power bank in accordance with local lithium-ion battery disposal regulations.
A: If your power bank is confirmed to be part of the recall, we will process a refund or a gift card for you in about 15 business days.
For this particular recall program, we are offering a full refund. You will receive compensation equal to your original purchase amount, which can be issued as a refund or an Amazon gift card. You are welcome to use this credit to purchase any current INIU product you prefer.
Once you submit the recall form, our team will review your case and notify you of the review result in about 15 business days. If your product is confirmed to meet the recall criteria, we will promptly process your refund or gift card.
We truly understand that items can sometimes be misplaced, but to process the recall registration, we require a photo of the product. This helps us ensure the unit is safely taken out of use. Please double-check your belongings. Should you find it, please submit your recall request, and we are here to help you through the next steps to ensure it is safely decommissioned.
Yes, please participate if your device is included in the recall. The program aims to mitigate risks associated with a potential latent defect. Your safety is our priority.
Lithium-ion batteries require special handling. Please DO NOT discard the recalled power bank in regular trash or recycling bins. It is recommended to contact your local Household Hazardous Waste (HHW) collection center for professional disposal. Please confirm with the facility in advance whether they accept lithium-ion battery-powered devices from recall programs. If it does not, contact your municipality for further guidance.
While we urge prompt action to ensure safety, there is no fixed deadline. The claim will always remain open.
Yes. This recall has been announced in cooperation with the U.S. Consumer Product Safety Commission (CPSC).
Need Help?
If you need assistance with the recall process, our recall support team is here for you. You can contact us through the following channels:
- Email (Primary): recall@iniu.shop
- Phone (US): +1 606-220-6170
Phone Hours: Monday - Friday, 9:00 AM - 6:00 PM U.S. EST
